Privacy Policy
Last Updated: March 15, 2025
At MaxonFlowTech, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our corporate event planning services. We've written this in plain language because we believe transparency shouldn't require a law degree to understand.
Information We Collect
Running successful corporate events means we need certain information from you. Here's what we collect and why it matters for your event experience.
Information You Provide Directly
When you reach out to us or book an event, you share information with us. This typically includes:
- Your name, email address, and phone number
- Company name and position details
- Event requirements, preferences, and special requests
- Budget information and payment details
- Dietary restrictions or accessibility needs for attendees
- Communication preferences and feedback
Information Collected Automatically
Our website collects some technical information to help us improve your browsing experience. This includes your IP address, browser type, pages you visit, and how long you spend on each page. We use this data to understand which services interest people most and where our website might need improvements.
How We Use Your Information
Every piece of information serves a specific purpose in delivering quality event planning services. We don't collect data just to have it sitting around.
Event Planning and Execution: We use your information to design, coordinate, and deliver your corporate events. This includes venue selection, catering arrangements, technical setup, and managing vendor relationships.
Communication: We'll contact you about your event details, send confirmations, share updates, and respond to your inquiries. Sometimes we'll reach out with suggestions that might improve your event based on our experience.
Service Improvement: Your feedback and behavior patterns help us refine our services. We analyze this information to spot trends and make better recommendations.
Legal Compliance: Thailand's Personal Data Protection Act requires us to maintain certain records and follow specific procedures. We take these obligations seriously.
Data Storage and Security
We store your information on secure servers located in Thailand. Our systems use encryption, access controls, and regular security audits to protect your data from unauthorized access.
But let's be honest — no system is completely bulletproof. We do everything reasonably possible to keep your information safe, but we can't promise absolute security. That's why we only keep the information we actually need and delete it when we no longer have a valid reason to hold onto it.
| Active Client Data | Retained during our business relationship and for 2 years after your last event for reference purposes |
| Financial Records | Kept for 7 years to comply with Thai accounting and tax regulations |
| Marketing Communications | Stored until you unsubscribe or request removal from our mailing list |
| Website Analytics | Aggregated and anonymized data retained for 24 months |
Sharing Your Information
We don't sell your personal information. Period. However, successful events require coordination with various partners and vendors.
Service Providers and Vendors
We share relevant information with venues, caterers, technical suppliers, and other event service providers. They only receive what they need to fulfill their specific role in your event. All our vendors are required to maintain confidentiality and handle your data responsibly.
Legal Requirements
Sometimes Thai authorities or courts may require us to disclose information. We'll only share what's legally required and will notify you unless prohibited by law.
Business Transfers
If MaxonFlowTech is sold or merged with another company, your information would transfer to the new owner. We'd notify you before this happens and explain any changes to how your data is handled.
Your Rights Under Thai Law
Thailand's Personal Data Protection Act gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights.
- Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days.
- Correction Rights: Found an error in your information? Let us know and we'll fix it promptly.
- Data Portability: You can request your data in a commonly used electronic format to transfer to another service provider.
- Erasure Requests: You can ask us to delete your personal information, though legal requirements might prevent complete deletion in some cases.
- Processing Restrictions: You can request that we limit how we use your information in certain circumstances.
- Objection Rights: You can object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: If we're processing your data based on your consent, you can withdraw that consent anytime.
To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll respond within 30 days and won't charge you unless your request is clearly unfounded or excessive.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. These help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality. Without these, parts of our site simply won't work.
- Performance Cookies: Help us understand visitor behavior and identify areas for improvement.
- Functional Cookies: Remember your preferences and settings between visits.
You can control cookies through your browser settings. Blocking certain cookies might affect your experience on our website, but you're free to choose what you're comfortable with.
International Data Transfers
While we primarily operate in Thailand, some of our technology providers are based overseas. This means your data might occasionally be processed outside Thailand.
When this happens, we ensure adequate protection through standard contractual clauses and by working only with providers who meet international data protection standards. Your information receives the same level of protection regardless of where it's processed.
Children's Privacy
Our services target corporate clients, not children. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The date at the top of this policy shows when we last revised it. We encourage you to review this policy periodically, especially before sharing new information with us.
Data Breach Procedures
Despite our security measures, breaches can happen. If we discover unauthorized access to your personal information, we'll notify you within 72 hours as required by Thai law. This notification will explain what happened, what information was affected, and what steps we're taking to address the situation.
We'll also inform the Personal Data Protection Committee in Thailand when required by law and will work with authorities to minimize any harm from the breach.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise any of your rights, we're here to help. Our privacy team responds to all inquiries promptly and takes your concerns seriously.
You also have the right to lodge a complaint with the Personal Data Protection Committee in Thailand if you believe we've mishandled your personal information.